Ordering and Support Information for Folkmanis Puppets, Children's Books, Audio books, and Educational videos

Ordering Methods	Credit Card or Check Payments	School Purchase Orders
Shopping Cart Help	Shipping and Handling	Disclaimer
Changes, Returns and Cancellations

Ordering Methods

Forms of Payment

• Customers must be 18 years or older to place an order and make payments. By submitting an order, the customer acknowledges that they are 18 years or older and agree to our terms of sale.
• We accept Master Card, VISA, American Express, and PayPal using secure online processing. The credit cards automatically handle any currency exchange.
• You may pay by personal or business check. All checks must be made in US funds. Allow 9 banking days for written checks to clear after we receive them.
• PayPal is available if you purchase items from our Ebay Store. Sales on Ebay and our website can not be combined for free shipping.

School and Library Purchase Orders

• We accept purchase orders from public schools, libraries, or other bonafide educational institutions if the purchase order is for $100 or more. It will help you and us if you use our shopping cart to create the purchase order list and submit it to us. Then follow up the order with a signed PO from your institution. The authorizing document, including the list of items being ordered, can be faxed to us.
• No shipping charges for purchase orders of $250 to locations in the continental US. Purchase orders less than $250 will be charged $10.99 postage as well as POs to either Alaska or Hawaii.
• State tax charged only for orders delivered to Washington.
• We do not accept purchase orders from noneducational entities, educational institutions, or libraries not located in the United States.
• Please include an email address so that we can inform you if your PO does not meet our requirements - if not, you will not be notified. We reserve the right to refuse any purchase order.
• You may Fax your order to 1.360.364.0044 (we use Efax) or mail your purchase order using ourshopping cart or your school or library forms. Purchase orders submitted online must be followed up by a signed PO with an organization and address that we can verify. Mail Purchase orders to Act II Books and Puppets, 111 Anthes Ave, Unit B, PO Box 1593, Langley WA 98260. You an also email us a PDF file of your Purchase order if time is short. If you have questions, please email us.

Shipping and Handling

United States

• Continental US - Orders over $95 that we can ship by UPS Ground are not charged postage for destinations within the continental United States. Please plan on orders of ~$38 or more being shipped by United Parcel Service (UPS). Delivery time by UPS is 2 to 7 business days depending on where you are. The greatest times are for delivery to the northern New England area. Orders under ~$38 will be shipped by priority US mail.
• Tax is charged for orders shipped to Washington State
• Alaska, Hawaii, Puerto Rico, Virgin Islands, and APO/FPO do not get free shipping due to distance and dimensional weights. Please look at the shipping costs shown on the web site shopping cart. Orders to these locations under 3 lbs will follow the amounts shown in the table below.
• The following table shows how we charge shipping and handling (S/H) for shipments to locations in the continental United States. Note: Read about purchase orders above as these shipping charges do not apply to orders not paid in advance.

Order Amount		Continental USA	AK, HI, PR, APO/FPO
From	To	Amount	Amount
$ 0.00	$15.00	$7.99	$7.99
$15.01	$40.00	$8.99	$8.99
$40.01	$60.00	$9.99	$9.99
$60.01	$95.00	$10.99	$10.99
$95.01	and above	Free UPS Ground Shipping in Continental USA	See note above.

• Express mail delivery is availble for foreign delivery. Delivery time is after we ship. If we do not have something in hand, we will let you know so you can decide if you still want it shipped express mail. Please contact us for domestic express mail.
• You will receive an email confirming the shipment and how it was shipped so you will know the delivery time.

Canada

• Orders under 3 lbs pay the same shipping as for Continental US shown above.
• Orders 4 lbs and over we will ship priority mail based on the weight and US Postal Service rates. Our shopping cart will calculate the postage online.
• All prices quoted are in U.S. dollars.
• Customers are responsible for any VAT, import, or other country-specific taxes which can vary considerably from country to country..
• Orders are shipped by US Postal Service. Please contact us for UPS delivery or if you need faster delivery. Additional charges may apply.
• We will confirm your order placement by email if you ordered online and provided a working email. Email us if you have questions.
• We use the standard postal codes for the US and Canada.

Other Countries

• Shipping to other countries is based on weight. Shipping is calculated by our shopping cart using real time USPS postage. Orders under 3 lbs are assumed to be First Class Mail International and Priority Mail International if 3 lbs or more in content weight.
• Customers are responsible for any VAT, import, or other country-specific taxes which can vary considerably from country to country.
• Express mail delivery is available using the online options. Shipping time estimates are after we ship. If we do not have any items in stock we will let you know about delivery time.

Shipping Time.

• Orders to the United States and Canada are shipped by US Postal Service (priority mail) or United Parcel Service (ground service) depending on the order amount. Orders receiving free shipping are usually sent by United Parcel Service. Typical delivery times to the East Coast are 2 -3 days by US Postal Service and 5 - 7 days by UPS Ground Service. Less time the closer you are to Seattle Washington. These shipping times are business days after we ship. If an item is not in stock, it may take an extra week for delivery.
• An Express mail option is available online for foreign delivery. Delivery time varies and will depend on when we ship. Usually shipping time is about 5 to 7 days to most places after we ship.
• We can ship by US Postal Service Express Mail (2 days to most places in the US) or UPS 2nd Air or Next Day Air at extra costs. If you need it sooner than the normal priority mail or UPS Ground Service then please contact us very soon after the order is placed as we usually package and send the order out within one or two business days.
• Orders Outside the US are all sent by US Postal Service as explained in our details on shipping. Faster delivery is available but may require extra postage.
• We use the standard postal codes for the US and Canada.

• Not all of the items listed on this web site are necessarily in stock at any given time. We make every effort to keep our listings on the internet consistent with available stock. If a book or puppet is not available, is out of stock, or an item is no longer available for an extended time we will notify you so you can decide if you would like us to hold your order or adjust your payment you have made.

  We try to provide you with the best products possible, but sometimes things do get damaged or just don't work out for you. Make sure you read the product information or ask us about it before you buy. 

• Our liability is limited to returning your payment or crediting your credit card. We usually ship by US Mail, but individual books may be shipped by other means. Contact us for special shipping needs. Other options are available at increased costs.
• Act II Books and Puppets does not provide any warranty for transactions or communications that you may have with links from our site to other resources.
• We reserve the right to remove an item from your order if it was priced incorrectly due to typographically error. We will notify you if we intend to remove the item from your order.
• We do not share your personal or ordering information. Privacy Policy

• We may be able to make changes to your order after it is placed, but we will refund the item costs and shipping less $1 to make those changes and cover bank fees. This includes combining two separately placed orders to give you a lower shipping cost.
• We will accept returns of reasonable nature for puppets, hats, and books if the items are returned in original condition. Returns will not be accepted for any reason after 30 days after we ship the order. Make sure you check your order for damage due to shipping and operability of all tapes and videos. We must be contacted by email within 5 days of receipt of videos if they are opened and are being returned.
• There is NO review period for Videos purchased from us. Please make sure that you read our return policies. Orders will be cancelled that indicate that you are reviewing the videos. These videos are inspected when we get them in and when we ship them to make sure the heat shrink wrap are intact as provided by the publisher.
• Inspect your items upon receipt. We do not pay for damage due to use after receipt.
• Contact us prior to sending items back. Returns should be made after contacting us regarding the reason for the return. Requests for returns and refunds must be made within five (5) days of receipt of item(s). Items returned must be in original condition, including orginal tags attached to the item bought, and individual packaging exclusive of any shipping package. If the item is shrink wrapped (such as Videos), it can not be returned for full credit if opened. There is no restocking fee if we are contacted prior to the return, but a restocking fee of up to 25% of the order amount may be charged for items returned outside our guidelines. Closed out items may not be returned. Damaged items must be returned prior to receiving a credit or items in exchange. This is necessary so that we can determine how to prevent damage in the future or to contact our suppliers to let them know of problems with their products. Credits to credit cards may be made electronically and credits to checks are made by mail in US funds. A nominal fee may be charged for returns that received free shipping even if all returned items are in original condition and the tags are attached.
• Customers are responsible for any postage to return items. If we agree to pay a refund for return postage, it will be refunded based on the cost of US Postal Service charges. We do not refund for higher rates charged by other carriers.
• We are not responsible for items lost due to incorrect shipping addresses or failure of customer to pick up or otherwise arrange to receive the orders. Make sure you provide the correct addresses.
• Postage paid is not refundable for returned items. We may offset any refund by a nominal postage for items returned if postage was not paid for the order when placed.
• Regular orders placed from our standard web pages may be cancelled within 5 days (120 hours) of ordering if the item is not shipped.
• In the event of an error in pricing on our website, we reserve the right to cancel the order and refund payments for such incorrect amounts.