Customers must be 18 years or older to place an order and make payments. By submitting an order, the customer acknowledges that they are 18 years or older and agree to our terms of sale.

We accept Master Card, VISA, Discover, American Express, and PayPal using secure online processing. Credit cards automatically handle currency exchange. Banks may charge you fees for orders placed from other countries.

You may pay by personal or business check drawn from a US bank in US funds. Allow 9 banking days for written checks to clear after we receive them.

Sales from us on Ebay, Amazon and our website can not be combined for free shipping.

We make every effort to keep our listings on the internet consistent with available stock. If an item is out of stock, or not available for an extended time we will notify you.

Shipping times vary depending on stock availability and shipping method.  We normally ship the next day (24 hours) depending on when the order is paid and method of payment.  Shipping times are the time it takes the carrier to deliver in full days from shipment. USPS First class mail, priority mail, and UPS ground are not guaranteed a delivery times - they are averages.

Sometimes things do get damaged or just don't work out for you. Please read the product information or ask us about it before you buy.  We gladly take questions.

You agree that our liability is limited to returning your payment or crediting your credit card for lost or damaged orders.

Act II Books and Puppets does not provide any warranty for transactions or communications that you may have with links from our site to other resources. 

We may be able to change your order after it is placed. If we make a change, we will adjust the payment less $1 up to 3% of the change if the payment amount is less.

Returns of reasonable nature are accepted if returned in original condition.

Make sure you check your order for damage due to shipping and operability of all tapes and videos. Contact us by email or phone prior to returning the items withing 7 busiiness days of receipt if they are being returned. There is NO review period for Videos purchased from us.  

We do not pay for damage due to use after receipt. Items returned must be in original condition, including orginal tags attached to the item, and individual packaging exclusive of any shipping package.

Credit cards companies do not refund the discount fee on returns or credits so we have to charge a restocking fee of 3% minimum and up to 25% of the order amount being returned if it is not returned within our guidelines.

Damaged items must be returned prior to receiving a credit or items in exchange.

Credits to credit cards will be made electronically and credits to checks are made by mail in US funds.

A nominal fee may be charged for returns that received free shipping even if all returned items are in original condition and the tags are attached.

Customers are responsible for any postage to return items. If we agree to pay a refund for return postage, it will be refunded based on the cost of US Postal Service charges or UPS whichever is cheaper.

We are not responsible for items lost due to incorrect shipping addresses or failure of customer to pick up or otherwise arrange to receive the orders. Make sure you provide the correct addresses.

Postage paid is not refundable for returned items. We may offset any refund by a nominal postage for items returned if postage was not paid when placed.

We ship quickly. If you want to cancel your order, contact us immediately.  We will not refund postage for orders shipped and later cancelled.